Terms and Conditions

Effective date:January 1, 2026

Welcome to HkeeMall (hereinafter referred to as "we", "this website", or "hkeemall.com"). By visiting our website, registering an account, browsing products, or checking out and making purchases, you signify that you have read, understood, and unconditionally agreed to comply with all the terms and conditions listed below.If you do not agree to any part of these Terms of Service, please immediately stop using this website or registering and shopping.

I. Account Registration and User Eligibility

Age and capacity:You must be at least 18 years old (or have full legal capacity in your jurisdiction) to register an account or purchase products on this website.
Account Security:You are responsible for properly safeguarding your account password and login information. This website shall not be liable for any loss or damage caused by your failure to properly safeguard your password or by the theft of your account.
Duty to provide truthful information:You agree to provide true, accurate, and complete personal and recipient information during registration and checkout. The user shall be solely responsible for any delivery failures or legal disputes resulting from false information.

2. Product Information, Medical Disclaimer, and Pricing

Product Description and Prescription Regulations:Prescription drugs, over-the-counter drugs, and health supplements sold on this site are handled in accordance with regulations. We make every effort to ensure that the product images, dosages, specifications, and descriptions displayed on the website are accurate; however, if there are minor adjustments to the original manufacturer's packaging or specifications, no prior notice will be given.
Price change:All product prices and promotions on this website are subject to change at any time. The checkout amount will be based on the system display at the time you submit your order.
Order Acceptance and Cancellation:Submitting your order and completing checkout only indicates that the system has received your order request and does not constitute the formal establishment of a transaction. We reserve the right to refuse or cancel any order due to inventory adjustments, pricing errors, failure to meet prescription qualifications, or the prevention of cross-border fraud risks.

3. Payment, Currency, and Taxes

Payment method:We support multiple secure payment methods. When you submit your checkout order, you authorize us to charge the corresponding total order amount (including the product price and international shipping fee) through your chosen payment channel.
Currency and Tariffs:All transactions will be settled in the currency indicated on the website. This site ships cross-border. Any cross-border transaction fees, import duties, value-added taxes, or similar charges in the recipient's country/region shall be borne by the buyer (recipient).

4. Cross-border Transportation, Customs, and Delivery Disclaimer

Shipping and Customs Clearance:We will arrange shipment after confirming the payment and order details. The specific delivery time will vary depending on international logistics carrier flights and the customs clearance efficiency of the destination country.
Customs inspection risk:By completing the checkout process, the buyer acknowledges and agrees to assume the risk of the import customs regulations of the destination country/region. If the goods are detained, destroyed, or returned by customs due to restrictions or import bans in the destination country, or because the recipient refuses to cooperate with customs clearance or fails to pay customs duties, our company shall not assume any responsibility for refunds or reshipment.

V. Return, Exchange, and Refund Policy

Regarding product return, exchange, and refund requests, you agree to be bound by this websiteReturn and Exchange Policyregulations. Based on drug safety and hygiene considerations, all applications must be submitted within 48 hours of receipt, and the products must strictly comply with the unopened and exception-acceptance conditions.

VI. Intellectual Property Rights

All content on this website (hkeemall.com) (including but not limited to text, images, logos, web design, and code) is owned by HkeeMall and is protected by copyright and related intellectual property laws. Without our explicit written permission, no one may copy, modify, distribute, or use it for commercial purposes without authorization.

7. Disclaimer and Limitation of Liability

This website is provided on an "as is" basis, without warranties of any kind, whether express or implied (including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement).
To the maximum extent permitted by law, this website shall not be liable for any indirect, incidental, or punitive damages arising from the use of this website, the failure to use products in accordance with medical advice, or delays in cross-border shipping.

8. Modification of Terms

We reserve the right to modify or update these Terms of Service at any time. The modified terms will take effect immediately upon being posted on the website. Your continued use of the website or proceeding with checkout after the terms have been modified signifies your agreement to be bound by the revised terms.

IX. Contact Us

If you have any questions about these Terms of Service, please feel free to contact us at any time through the following methods:

Online Store Name:HkeeMall (hkeemall.com)
Customer Service Email:dadamiku@hkeemall.com
Official website:https://hkeemall.com