Privacy Policy

Effective date:January 1, 2026

Welcome to HkeeMall (hereinafter referred to as "we", "this website", or "hkeemall.com"). We attach great importance to your personal privacy and data security. This Privacy Policy aims to explain how we collect, use, protect, and process your personal information when you visit our website, browse products, or make purchases.

By using our website or services, you agree to the data processing practices described in this Privacy Policy.

1. What personal information do we collect?

When you visit or use hkeemall.com, we may collect the following types of information:

• Personal information you provided:When you register an account, place an order, fill out a checkout form, upload prescription-related supporting documents (if applicable), or contact customer service, you may provide your name, email address, shipping address, phone number, and payment-related information.
• Automatically collected device and browsing information:When you browse this website, our system automatically records your IP address, browser type, operating system, visit time, viewed pages, and click records to help us optimize website performance and user experience.

2. How do we use your information?

The information we collect will be used for the following purposes:

• Order Processing and Fulfillment:Processing your purchase order, arranging product delivery, and providing after-sales customer support.
• Website optimization and analysis:Understand user behavior through data analysis to improve our website interface, product recommendations, and service quality.
• Customer communication:to respond to your inquiry, send an order confirmation notice, or contact you when necessary.
• Advertising and marketing optimization:Optimize our digital marketing and ad placement (such as data analysis tools like Google Ads and Google Analytics) in compliance with legal regulations and platform policies.

3. Information Protection and Security

We implement reasonable technical and administrative measures (such as encryption technology, secure servers, and account verification mechanisms) to protect your personal information from unauthorized access, disclosure, alteration, or destruction.However, data transmission over the Internet cannot be guaranteed to be 100% secure, so please keep your account password safe.

IV. Use of Cookies

This website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze traffic sources. You can refuse or delete cookies at any time through your browser settings, but this may cause some features of the website to not function properly.

5. Third-Party Services and Data Sharing

We do not sell, trade, or rent your personally identifiable information to any unrelated third parties. However, we may share necessary information with our partners under the following circumstances:

• Logistics and payment service provider:To complete product delivery and payment collection, we must provide your shipping and order information to our partner logistics companies and payment gateways.
• Data Analytics and Advertising Partners:Tools such as Google Analytics are used to help us understand website traffic and optimize ad placement.
• Legal requirement:If required by laws and regulations, judicial authorities, or to protect the legitimate rights and interests of this website, we may disclose your relevant information in accordance with the law.

VI. User Rights

You can contact us at any time to exercise the following rights:

• inquire, view, or request that we update the personal data you have left on this website.
• Request the deletion of your account or related personal information (except where otherwise provided by law or required to be retained for transaction fulfillment).

7. Updates to the Privacy Policy

We may revise this Privacy Policy from time to time to reflect the latest operational practices or regulatory requirements. Any modified version will be posted directly on this page and will take effect as of the date of publication.

VIII. Contact Us

If you have any questions or comments about this Privacy Policy, or need to exercise related rights, please feel free to contact us through the following methods:

• Online Store Name:HkeeMall (hkeemall.com)
• Customer Service Email:dadamiku@hkeemall.com
• Official website:https://hkeemall.com