Contact us
Thank you for visiting HkeeMall (Japanese Online Pharmacy: Japan Sone Bara Pharmacy Online Shopping Platform). If you have any questions about our prescription drugs, health care products, order status, delivery progress, or return and exchange policy, please feel free to contact us at any time. Our professional customer service team will be happy to assist you.
I. Physical Pharmacy and Customer Service Information
Originating from a legitimate physical pharmacy in Japan, we uphold rigorous medical and medication safety standards to serve global customers:
- Physical location:3-4-5 Sonehigashimachi, Toyonaka City, Osaka Prefecture, Japan, Postal Code: 561-0802
- Customer Service Email:dadamiku@hkeemall.com
- Service hours:Open 24 hours a day, 365 days a year
- Official website:https://hkeemall.com
- Japan Corporate Number Search:Available to National Tax Agency Corporate Number Publication Site Verify
II. Precautions when contacting us
To help us assist you with your medication consultation or order issues in the shortest possible time, when you send an email,Be sure to provide the following information：
- Order Number:If you have already placed an order, please provide your order number so that customer service can quickly retrieve your records.
- Registration Email:(The email address you used to create an account or check out on the website)
- Question type:(e.g., medication and product consultation, order inquiry, logistics and delivery, after-sales returns and exchanges, etc.)
- Detailed description and proof:(If the product is damaged, sent incorrectly, or requires a prescription, please also provide clear photos, unboxing videos, or document files)
3. Processing Time Description
We value every single message from each and every customer:
- Thanks to our 24/7 customer service team, we usually receive emails within Within 12 to 24 hoursIn response to your question.
- During peak inquiry hours, response times may be slightly delayed. We will process your request as soon as possible.