{"id":5174,"date":"2026-08-22T02:47:11","date_gmt":"2026-08-22T02:47:11","guid":{"rendered":"https:\/\/hkeemall.com\/?p=5174"},"modified":"2026-09-24T19:11:53","modified_gmt":"2026-09-24T11:11:53","slug":"1785744996-2","status":"publish","type":"post","link":"https:\/\/hkeemall.com\/en\/1785744996-2\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"mj-wrap\" style=\"max-width: 760px; margin: 0 auto; padding: 0; color: #1c2328; font-family: 'PingFang TC','Hiragino Sans','Noto Sans TC','Microsoft JhengHei','Noto Sans JP',sans-serif; -webkit-font-smoothing: antialiased; line-height: 1.65; font-size: 15px; box-sizing: border-box;\">\n<style>\n@import url(\"https:\/\/fonts.googleapis.com\/css2?family=Noto+Sans+TC:wght@400;500;600;700&family=Noto+Serif+JP:wght@600;700&display=swap\");<br \/>.mj-wrap *,.mj-wrap *::before,.mj-wrap *::after{box-sizing:border-box}<br \/>@media (max-width:640px){<br \/>  .mj-sheet-inner{padding:22px 16px 18px !important}<br \/>  .mj-title{font-size:20px !important}<br \/>  .mj-h{font-size:16px !important}<br \/>}<br \/><\/style>\n<article class=\"mj-sheet\" style=\"background: #fbf9f5; border: 1px solid #e4dfd6; border-radius: 24px; overflow: hidden; position: relative; box-shadow: 0 1px 0 rgba(28,35,40,.04),0 18px 40px -24px rgba(28,35,40,.18);\">\n<div class=\"mj-bar\" style=\"height: 4px; background: #2c5a52;\"><\/div>\n<div class=\"mj-sheet-inner\" style=\"padding: 32px 36px 28px;\">\n<div class=\"mj-kicker\" style=\"display: flex; align-items: center; justify-content: center; gap: 10px; margin: 0 0 18px; color: #2c5a52; font-size: 11px; font-weight: 600; letter-spacing: .22em;\">Frequently Asked Questions<\/div>\n<h2 class=\"mj-title\" style=\"font-family: 'Noto Serif JP','Songti TC','PMingLiU','Hiragino Mincho ProN',serif; font-size: 24px; font-weight: bold; line-height: 1.45; text-align: center; margin: 0 0 12px; color: #1c2328; letter-spacing: .02em;\">Frequently Asked Questions (FAQ)<\/h2>\n<p class=\"mj-keys\" style=\"margin: 0 auto 28px; max-width: 580px; text-align: center; color: #3f4a46; font-size: 15px; font-weight: 500; line-height: 1.8;\">If you have any questions regarding shopping or delivery, please feel free to check out the following FAQs first.<\/p>\n<section class=\"mj-sec\" style=\"margin: 0 0 22px;\">\n<h3 class=\"mj-h\" style=\"margin: 0 0 12px; padding: 0 0 8px; border-bottom: 1.5px solid #2c5a52; font-family: 'Noto Serif JP','Songti TC','PMingLiU',serif; font-size: 17px; font-weight: bold; color: #1c2328; letter-spacing: .04em; line-height: 1.4;\">\ud83d\udce6 About the product<\/h3>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Could you please tell me about the usage and ingredients of the product?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">In accordance with Japan's Pharmaceutical Affairs Law, our company does not provide explanations regarding the usage, ingredients, efficacy, or side effects of pharmaceuticals. We kindly ask all customers to make their purchases only after fully understanding the product's efficacy, usage, and other details.<br \/>\n<span style=\"display: inline-block; margin-top: 8px;\">* For product details, please refer to the manual: <a style=\"color: #2c5a52; text-decoration: underline; text-underline-offset: 3px;\" href=\"https:\/\/www.pmda.go.jp\/PmdaSearch\/iyakuSearch\/\" target=\"_blank\" rel=\"noreferrer noopener\">\"Package Insert Information\" Click here and enter the Japanese product name to search for the original Japanese package insert.<\/a><\/span><\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Q: Why are the product prices so low? Is there any need to worry about quality issues or whether they are counterfeit?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">Our company purchases products from manufacturers under the supervision of Japanese pharmacists and other professionals, so we do not handle counterfeit products or medicines and pharmaceuticals that differ in quality from those sold in Japan.<\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Can I also purchase pharmaceuticals that are not sold on the website?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">Individual processing is currently not available. Our company regularly re-evaluates our products, and if you have any requests, please feel free to contact customer service, and we will do our best to meet your needs. However, please understand that certain pharmaceuticals may not be sold based on our discretion.<\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Does the product price include shipping?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">Free shipping on orders of $300 or more.<\/p>\n<\/div>\n<\/section>\n<section class=\"mj-sec\" style=\"margin: 0 0 22px;\">\n<h3 class=\"mj-h\" style=\"margin: 0 0 12px; padding: 0 0 8px; border-bottom: 1.5px solid #2c5a52; font-family: 'Noto Serif JP','Songti TC','PMingLiU',serif; font-size: 17px; font-weight: bold; color: #1c2328; letter-spacing: .04em; line-height: 1.4;\">\ud83d\udcb3 Regarding Payment and After-Sales Service<\/h3>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Can I cancel or change my order?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">No cancellations are accepted after payment, and the order contents cannot be changed or canceled.<\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Can I return or exchange items?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">No returns, exchanges, or order cancellations are accepted. However, in the event of defective items or other issues inherent to the product, we will issue a full refund. In such cases, please contact us within one week of the item's arrival. *Since this is a personal export, if damage or staining occurs during shipping, please file a claim with the shipping company and contact customer service with the damage report provided by them. Please make your purchase based on your agreement to these terms.<\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Do you have a receipt?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">Our company is an export agency and does not issue receipts.<\/p>\n<\/div>\n<\/section>\n<section class=\"mj-sec\" style=\"margin: 0 0 4px;\">\n<h3 class=\"mj-h\" style=\"margin: 0 0 12px; padding: 0 0 8px; border-bottom: 1.5px solid #2c5a52; font-family: 'Noto Serif JP','Songti TC','PMingLiU',serif; font-size: 17px; font-weight: bold; color: #1c2328; letter-spacing: .04em; line-height: 1.4;\">\ud83d\ude9a Shipping &amp; Others<\/h3>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Q: How many days after ordering online will it be shipped? What shipping method is used?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">Orders placed by sunset will be shipped the next day. No shipments are made on Saturdays, Sundays, or Japanese national holidays. Delivery typically takes 4\u20137 business days. We uniformly use<strong style=\"color: #1c2328; font-weight: 600;\">Express Mail Service (EMS)<\/strong>Send.<\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Q: What kind of packaging is used for shipping without letting family members know?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">In principle, product names are not listed, and discreet packaging is used so that the contents cannot be identified from the outside.<\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Can it be sent under an individual name? Can it be shipped to Japan? Where is it shipped from?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">\u2022 Must be sent using the sender name specified by our company.<br \/>\n\u2022 According to the Japanese Pharmaceutical Affairs Act,<strong style=\"color: #1c2328; font-weight: 600;\">Can only be shipped outside of Japan<\/strong>Countries that support EMS.<br \/>\n\u2022 The product is made in Japan,<strong style=\"color: #1c2328; font-weight: 600;\">Directly shipped from Japan<\/strong>\u3002<\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0 0 12px;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Can I specify a delivery date?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">Because it is international mail, the delivery date cannot be specified.<\/p>\n<\/div>\n<div class=\"mj-panel\" style=\"background: #f3efe8; border: 1px solid #e4dfd6; border-radius: 14px; padding: 16px 18px; margin: 0;\">\n<p style=\"margin: 0 0 8px; color: #1c2328; font-size: 14px; font-weight: bold; line-height: 1.7;\">Q: The item received is not a full box, but retail packaging?<\/p>\n<p style=\"margin: 0; color: #5e6560; font-size: 14px; line-height: 1.8;\">Unlike regular pharmaceuticals, prescription drugs and medical-use Kampo medicines are often sold in broken-down packaging. We ask for our customers' understanding.<br \/>\nIf the product detail page shows images of case packaging, please understand that this is for illustration and reference purposes only.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<\/article>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) If you have any questions about shopping or shipping, please feel free to check the frequently asked questions below \ud83d\udce6 About Our Products<\/p>\n<div class=\"klb-readmore post-buttons\"><a class=\"button rounded primary\" href=\"https:\/\/hkeemall.com\/en\/1785744996-2\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[177],"tags":[182],"class_list":["post-5174","post","type-post","status-publish","format-standard","hentry","category-faq","tag-faq"],"_links":{"self":[{"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/posts\/5174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/comments?post=5174"}],"version-history":[{"count":3,"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/posts\/5174\/revisions"}],"predecessor-version":[{"id":7761,"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/posts\/5174\/revisions\/7761"}],"wp:attachment":[{"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/media?parent=5174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/categories?post=5174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hkeemall.com\/en\/wp-json\/wp\/v2\/tags?post=5174"}],"curies":[{"name":"Well played","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}